Refund & Returns Policy
Last Updated: 12-08-2025
Brand Name: RS USA INC
Website: rsusainc.com
At RS USA INC, we want every customer to be fully satisfied with their purchase. If something isn’t right, our return and refund process is designed to be simple and hassle-free. This policy applies to all apparel and fashion products sold within the United States.
1. Return Window
We offer a 30-day free domestic return policy on all eligible items. You may return your product within 30 days of the delivery date for a refund or exchange.
2. Eligibility for Returns
To qualify for a return, items must be:
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Unused and unworn
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Unwashed
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In their original packaging
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All original tags and labels must remain attached
Items not meeting these conditions may not be eligible for a refund or exchange.
3. Free Domestic Returns
We provide free return shipping for all domestic orders returned within the 30-day window.
How to start a return:
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Email our support team at support@rsusainc.com.
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You will receive a prepaid return shipping label via email.
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Ship the item back using the provided label.
4. Refunds
Once your returned item is received, please allow 5–7 business days for inspection and processing.
Approved refunds will be issued to the original payment method only.
Your financial institution may require additional time to post the refund to your account.
5. Exchanges
We offer exchanges for different sizes, colors, or items.
To request an exchange, simply initiate a return and specify that you’d like an exchange. We will process it once the original item is returned.
6. Non-Returnable Items
Some items may be designated as non-returnable in the future (e.g., final sale items, personalized items, or select categories).
Any non-returnable status will be clearly indicated on the product page at the time of purchase.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@rsusainc.com.
We will resolve the issue promptly at no additional cost to you.
8. Shipping Policy Reminder
We offer free domestic shipping on all orders within the United States.
RS USA INC currently ships only within the U.S.
9. Contact Us
For general questions or other inquiries, you may reach us at:
info@rsusainc.com
For returns, shipping issues, exchanges, or order-related support, please email:
support@rsusainc.com
