Overview
At RS USA INC, we want you to love what you wear. If you’re not 100% satisfied with your purchase, we gladly accept returns of unworn, unwashed, and undamaged items within 30 days of delivery.
A Return Window
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- Returns must be initiated within 30 calendar days from the date of delivery.
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- Returns requested after 30 days will not be accepted.
Return Eligibility
To be eligible for a return, the item must be:
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- In new condition – unworn, unwashed, and undamaged
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- With original tags and packaging
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- Free from stains, odors, or signs of wear
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- Accompanied by a valid order number or proof of purchase
Non-Returnable Items
The following items are final sale and cannot be returned:
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- Items marked as “Final Sale”
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- Undergarments (for hygiene reasons)
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- Customized or personalized products
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- Gift cards
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- Items returned after the 30-day window
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, we recommend returning your item for a refund and placing a new order.
Refunds
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- Once your return is received and inspected, we’ll notify you via email.
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- Approved returns will be refunded to your original payment method within 5–7 business days.
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- Original shipping charges are non-refundable, unless we shipped the wrong or defective item.
Return Shipping
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- Customers are responsible for the cost of return shipping.
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- For defective or incorrect items, we will provide a prepaid return label.
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- We recommend using a trackable shipping service and retaining the receipt.
Return Address:
RS USA INC
11 Taylor Road, Edison, NJ-08817, USA
(Do not send returns without contacting us first.)
How to Start a Return
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- Email us at info@rsusainc.com with your order number and reason for return.
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- Our customer support team will confirm eligibility and send return instructions.
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- Ship the item(s) to the return address provided.
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- Once received and approved, your refund will be processed.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We’ll make it right at no cost to you.
Need Help?
We’re here to assist you. Please contact us with any questions:
📧 Email: info@rsusainc.com